Shoals Elementary

#SCSUpdates | Good afternoon, Surry County Schools families. Surry County Schools wants to make you aware of a recent cybersecurity incident involving Canvas, the learning management system used by school districts and organizations across the country.

Canvas has informed districts that a criminal threat actor gained unauthorized access to certain account-related data associated with some organizations using the platform. At this time, Canvas has indicated there is no evidence that passwords, dates of birth, Social Security numbers, financial information, or government identification numbers were involved.

Canvas reports that the unauthorized access was identified and removed, the vulnerability has been addressed, and additional security protections have been implemented. The company is continuing to work with outside forensic experts, federal law enforcement, and cybersecurity agencies as the investigation continues.

At this time, we do not have an estimated timeline for when Canvas access will be restored. Our staff is working closely with state officials, Canvas, and technology partners to monitor the situation and determine any potential impact to Surry County Schools.

Schools and teachers will communicate alternative methods for assignments and classroom communication as needed while Canvas access remains unavailable.

We understand the importance of protecting student and staff information and will continue to provide updates as more verified information becomes available. Thank you for your patience and support.